Forgotten your password
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accessing your accoint details
I've forgotten my password. What should I do next?
If you've lost your password, then don't panic. It's really easy to get it back again. You can reset your password online here. Be aware though, that you will need to know your username before you reset your password. If you've forgotten your username, then please follow the steps below.
I've forgotten my username. What should I do next?
If you've forgotten your username and can't access your account, then don't worry. All you need to do is give us a call to confirm who you are. You can get in touch with us on: 0345 450 7042. Once we've confirmed your identity, you'll be able to log back into your account.
We're here to help
Still having problems? Feel free to give us a call and we can help you get back into your account. Get in touch with us at: 0345 450 7042
Your policy document explorer
Your policy documents
The documents below apply to all pet insurance policies purchased from 1st May 2024 onwards.
Existing customers: If you purchased your policy before the date shown above, you can log into your account where you can view, amend, and renew your documents here. If you have not already signed up for an account, then you can register here.
For all policies with renewal dates after 13th May 2024, please find your policy documents below:
petGuard customers say this...
We pride ourselves on delivering a personal service to every pet owner that we help protect. You don't have to take our word for it though, check out some of our independent reviews to see what our customers have to say! If you'd like to leave your opinion, good or bad we encourage you to submit a review too.